DELIVERY & SHIPPING COSTS

• Delivery takes approximately 10 to 16 weeks, earlier delivery may be possible we will inform you when your order is confirmed.

• Delivery of GILDED products takes approximately 12 to 16 weeks, earlier delivery may be possible we will inform you when your order is confirmed.

• We ship worldwide.

SHIPPING COSTS BY REGION

GIFT WRAP SERVICE

We are happy to gift wrap and to enclose a hand written greeting card.
You can add these services in your shopping bag when ordering.
 

RETURN POLICY

• No return will be accepted with ARTĚL’s authorization.

• All claims must be made within 10 days of receipt of goods.

• All returns must be made within 21 days of receipt of goods. No returns will be accepted after 21 days.

• Glass must be returned unused and undamaged in its original packaging.

• Client will be responsible for all shipping & customs cost for returned items.

TRANSPORT AND DAMAGE CLAIMS

After receiving your order, please be certain to check it without delay to ensure:

• All items have been received.

• Nothing has been damaged during transport.

CLAIMS PROCEDURE

• All claims must be made within 10 days of receipt of goods.

• Please send us a picture of any glass that arrives broken.

• Please send us a picture of the shipping box.

• Claims can be made at info@artelglass.com or by phone:
• INT.: +420 271 732 161
• USA: +1 646 216-9415

TOLERANCES

Slight variations in design, color hue and size may occur as a natural result of the 100% hand-made glassware ARTĚL utilizes for manufacturing.
Slight imperfections such as small air bubbles might also occur as they too are a natural occurrence in this type of manufacuring process.
The final result will be beautifully hand-crafted piece, that is 100% unique and we hope you will cherish for a lifetime.

PRICES AND CURRENCIES

For EU-countries the prices include the VAT of 21%, the rate required by Czech law.
Orders can be paid with the following currencies: Euro, US Dollar and Czech Koruna.
You can change the price display to your preferred currency.

LOGIN AND PASSWORD

It is not necessary to create an account to place an order on our website.
We give you the option to create an account with your email and password; with an account you will enjoy:

• Faster Checkout

• Save products to shopping bag

• Save Wishlist

• Order tracking and order history

• Save shipping addresses

PRIVACY AND SECURITY

This Privacy Policy governs the manner in which ARTĚL Glass collects, uses, maintains and discloses information collected from users (each, "User")
of the www.artelshop.com website ("Site").
This privacy policy applies to the Site and all products and services offered by ARTĚL Glass.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to,
when Users visit our site, register on the site and in connection with other activities, services, features or resources we make available on our Site.
Users may be asked for, as appropriate, name, email address, mailing address, phone number.

Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us.
Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site.
Non-personal identification information may include the browser name, the type of computer and technical information about
Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience.
User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.
User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent.
If they do so, note that some parts of the Site may not function properly.

How we use collected information
ARTĚL Glass collects and uses Users personal information for the following purposes:

To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order.
We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order.
It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will
receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like
to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may
contact us via our Site.

How we protect your information
Protection of your personal data is in accordance with the Czech Republic‘s Law on the Protection of Personal Data ch no. 101/2000 Coll.
subsequent amendments and regulations.

Encryption of your sensitive data transfer is made with 256-bit GeoTrust® SSL certificate.

Our company does not store any credit card details.
All payment details are exclusively stored on the secure server of our payment service provider, HPC Heidelberger Payment Consulting GmbH.

ARTĚL‘s online store is operated by ARTĚL Glass, LLC, headquartered at Vinohradská 164, 130 00 Prague 3, Czech Republic,
File Reference A 40479 registered in the Commercial Register maintained by the Municipal Court in Prague, Czech Republic.

Changes to this privacy policy
ARTĚL Glass has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page.
We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information
we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site.
Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Vinohradská 164
130 00, Prague 3
Czech Republic

INT.: +420 271 732 161
USA: +1 646 216-9415
info@artelglass.com

Last Updated January 2023